‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, where major corporations are investing heavily in content creators and devoting less capital to promoting products in traditional media.
A Journey from Drilling to Digital
First created commercially in the 1870s by scientist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Today, a spree of amateur-created clips have chronicled its broad application in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Capitalising on the Conversation
Spotting its digital renaissance, strategists within the corporation enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Claims that Vaseline reduced the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were disproven.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without dampening the fun” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by users, recommended by peers, that fosters reliability and pertinence. Content makers are key. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The approach indicates profound shifts happening in audience habits, with Gen Z and millennial audiences spending more time on apps like TikTok and Instagram than traditional TV, print, or radio.
The transition is visible in falling revenues for TV and print advertising. In the UK, ad revenues for primary networks have dropped substantially in actual value since the end of the last decade.
Influencer Marketing Expansion
It also reflects a merging of functions as brands effectively act as media producers, collaborating with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and they’re spending a lot more time on digital video and image apps than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works.
The approach is growing. Promotional expenditure on digital creator partnerships is rising at quadruple the rate than total media spending. In the US, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “A top-tier ROI marketing event is still events like the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”